Co-operative entreprises Essay Example | Topics and Well Written Essays - 2500 words

Co-operative entreprises - Essay Example Different Expectations One of the common and the most disastrous problems of working in a co-operative is that different members may come together in the team having different expectations. I will present here the simple example of doing an assignment together. Some group members may be satisfied with nothing but an A whereas others may settle with just a passing grade. Different expectations can lead to different attitude, work ethics and priorities (Barton, 2011). Thus it is very important in a co-operative to have a common goal and shared values. Each member should identify with that goal. It may even be necessary to scale down the expectations of some of the members and scale up the expectations of others in order to arrive at a goal which is expectable to all the members. Lack of Communication A co-operative is formed when one member cannot fulfil all the roles himself. Thus a co-operative entails division of work. Some members may be made in charge of marketing, others will hav e to handle the finance and some others are tasked to handle operations of the co-operative. The biggest challenge here is the lack of communication among members responsible for different tasks. A marketing guy may make a very ambitious sales plan but may not be aware that there are no finances to support his plan. Lack of communication causes numerous problems but is relatively easy to handle. The problem can be handled b having regular meetings with different group members (Nilsson & Ollila, 2013). These meetings might seem like a drag but they help everyone to come up to speed and also remain misunderstanding that may crop up. Regular communications among different teams is the most important means of solving problems in a co-operative working environment and ensure positive interdependence among the team members. Ego/Personality clashes In my personal experience of working on a co-operative project ego clash is the biggest challenge which is very difficult to solve. The operati onal and logistic problems can be solved easily if all team members put their minds to it but ego clashes not only demoralize other team members but may even ruin the whole project (Cooperatives UK, 1965). These clashes may not be even related to the project that we are undertaking but members may have brought them in to the team from their past history. The best way to avoid these clashes is to ensure that each member of the co-operative is allowed to speak his or her mind. No one should be given more weight age as compared to others. However this does not usually happens and team members end up taking sides which is disastrous for the co-operative. I have personally seen that secret voting on topics of contention is a good way to prevent these clashes and help the group move forward. Cultural Differences Each one of us has a different way of working even if we have the same goals. Some members of the group like to work alone, some like to work under pressure whereas others like to plan ahead. I call these problems as cultural differences among the members of the team. These differences

Supply and demand and price elasticity Essay Example | Topics and Well Written Essays - 3750 words

Supply and demand and price elasticity - Essay Example The key words in this definition are 'ability' and 'willingness'. By ability we mean that the consumer must have enough income or resources to meet the prices, and by willingness, it simple means that the buyer should want to buy the products. Only, if these two conditions are being satisfied, then a satisfied demand is registered in the market. To be more meaningful, the quantities demanded at each price must related to a specific period- a day, a week, a month. Saying that a consumer wants to buy 10 packets of chocolate at $10/each is useless unless a specific time period is states. The above diagram and table reveals a fundamental characteristic of a demand. This characteristics states that as the prices falls, the quantity demanded rises and as price rises, the quantity demanded falls. In short, there is a negative or inverse relationship between the price and quantity demanded. In mathematical terms, there exists a negative or inverse relationship between the price and quantity demand, known as the law of demand. The basis behind this law of demand is com... In other words, price is an obstacle hat deters consumers from buying. Similarly, in any specific time period people will buy at a low price because it maximizes their diminishing marginal utility. There are two other reasons behind the law of demand. These are income effect and substitution effect. Income effect states that people enjoy high purchasing power as prices decrease and hence buy more. The substitution effect, on the other hand, states that at a lower price, buyers will substitute what is now a less expensive product for similar products that are more expensive. The relationship between price and quantity demanded for any product can be expressed as a simple graph, shown above. So, far our discussion of demand is for individual and not for a market demand. Market demand is also similar to the concept of individual demand. It involves add the quantities demanded by all consumers at each of the various possible and this will enable us to move from individual demand to market demand. PRICE FIRST BUYER 2ND BUYER 3RD BUYER TOTAL MARKET DEMAND 0 4 3 3 10 5 2 2 1 5 10 1 2 0 3 1ST BUYER 2ND BUYER 3RD BUYER MARKET p P P P + + =Q Q Q Q This was only the one side of market and tells us partly about the market condition. The other side of the market consists of people who want to sell the goods to the buyers in order to earn profits. Like demand, supply is a schedule or curve showing the amounts of a

The Interpersonal Relationships On Customer Satisfaction Commerce Essay

The Interpersonal Relationships On Customer Satisfaction Commerce Essay Organisations today operate within a large competitive market so in order to maintain their current customers and gain further customers they must make their organisation attractive. Therefore they should focus on customer loyalty and the importance it plays within the organisation so creating and ensuring customer satisfaction is a very important factor. The general intention of this article is to explore the role played by interpersonal- relayed factors in gaining and developing customer loyalty to the company. Throughout the article we get to know how interpersonal relationships play a part in building customer loyalty and satisfaction towards the firm. We are able to appreciate the difference between customer-and-employee, and employee-and-employee relationships, and the impact they subsequently have on the organisation, both advantageous and otherwise. The customer-and-employee relationship is shown in the article to make a positive input to the firm, as interaction between the front line workers and the customer creates an overall perception of quality provided by the service provider. The article suggests that the social bonding between customer and employee makes the customer more committed and trust worthy of the firm, and consequently more loyal. It emphasises the importance of sales force skills and behaviour in gaining customer trust and developing long term buyer- seller relationships. This will not only develop the customers relationship with the employee but also with the firm thus achieving positive results. The article also highlights reasons why this relationship could have a negative effect on the firm, as the customers would become too loyal to the front line workers. This would have an impact when the employee left the firm as the customer would follow that employee or find another firm, as the relationship the customer had was directly loyal only to the employee. The other relationship which is portrayed within the article is customer-to-customer, which is said to contribute to the development of transactional satisfaction. This also plays a part in the development of long term relations within a firm, by their contact and interaction. Creating a strong bond, customers may interact at a regular basis and remain within their group of friends, this plays a positive effect on the intentional service. But again, same as the customer- to employee relationship, if one of the group of friends leave, they would follow and break their loyalty with that firm. This is a short summary of the main points in the article. It shows that customer satisfaction is a fundamental driver towards loyalty in the service market, and that monitoring the customers satisfaction levels should be a high priority for the service managers. There are tables within the article that help the ideas become clear about the impact of relationships on an organisation. Also the article points out how customer and employee relationships could be improved in order to be even more effective by such methods as personnel selection of front line workers, training to increase relation skills, reward systems based on fostering customer satisfaction and loyalty, and attention being paid to the design of facilities and layouts to develop the interaction between front line workers and customers. But on the other hand nothing can control the risk of a strong social link developing, thus the risk of losing the customers. Therefore it is also important to concentrate on employee sat isfaction in order to reduce turnover levels. Why I chose the article? I chose this article as I was intrigued as to how different relationships affect the customers perception of the company. As this article puts theory into practise we can see the effect it has on the firm. It is set on results collected within a gymnasium. It is interesting to get to know how the firm builds on social bonding with the customers, where the front line workers build friendships and get to know each other on a social basis. In return they gain each others trust and commitment hence the customer is not only loyal to the firm but also to the employee. This shows that customer service must be of a high standard within this particular firm, and I can imagine plays an important role in other organisations too. It contributes to the understanding of the customers and thereby maintains their loyalty. The essence of a salesmanship is the development of a social exchange relationship with buyers, such that economics and social benefits of mutual value can be traded (Tarn and Wong, 2001) The relationship creates a positive impact on the firm, both economically and sociably, and in return this makes customers loyal. Not only does the article show positive outcomes of the relationship, it also shows that problems can occur, thus making it realistic to read. Relationships can have a great impact on the social benefits of the firm, but can also backfire through employee loyalty rather than firm loyalty. Therefore, as shown in the article, if an employee would leave the firm the customer would follow them, as they have created a strong bond. This is interesting to know as it shows how relationships can have a beneficial impact on an organisation, but on the other hand can also be detrimental. This shows the dynamic effect a relationship plays on the firm, therefore firms must handle these situations very carefully and try to overcome the problem by making not only the customers satisfied with the firm but also the employees as well. The article shows that the firm has sat isfied customers as they have fixed membership fees, which they pay for frequent use of the service. But on the other hand it states in the article they found that, †¦the link between social benefits (which require the existence of a friendship relationship between a front- line employee) and the share of purchase in the point of sale is fully mediated by the overall customer satisfaction with the store (Reynolds and Beatty, 1999) This shows the importance of the customer satisfaction levels which generate their loyalty towards the firm. Important to always improve the firm by keeping up with the environmental changes within the industry which plays a competitive role against firms, where each tries to keep their existing customers and gain new ones by making sure they offer the best satisfaction levels of service and thereby enhance their loyalty. The articles role in marketing. Reading this article has enhanced my understanding of the importance that interpersonal relationships play within an organisation in relation to the satisfaction and loyalty of the customer. It has shown that marketing can be put into a very complex situation by the different environmental factors within the organisation and that customers change their way of living according to current trends in the market. The different relationships which develop within the firm have different effects on the performance of the company, which has been discussed within the article. Other authors such as Bolton and Lemon (1999) have likewise said:- Firms seek ways to manage customer relationship over the long term, understanding the dynamics of the service provider- customer relationship becomes a key priority. They believe that the customer relationship should be an important aspect for the organisation to develop and manage correctly in order to gain the best customer loyalty and create the best satisfaction standards. The organisation should understand how customers use the information and experience in deciding their level of usage, which inspires the organisation to use interpersonal relationships. This is especially important in service industries, Companies have begun to embrace the concept of customer life time value (CLV) and have begun moving towards devoting more dedicated resources such as formal and informal selling teams, to manage these precious customer relationships (Jones, E et all. 2005) This highlights the fact that customer satisfaction is important to maintain as it would also contribute to a positive word of mouth for free advertising for the firm, as the relationship which is established between the firm and its customer is critical its survival and success. The other important factor within relationship is communication between the customers and employees to enhance their understanding, Effective communication is seen in employees collaborating, interacting, and engaging with others in ways which help them understand the importance and meaning of that engagement, (Pace, R et all. 1989) This enhances my understanding again of the pressures which are placed on the organisation by dynamic competition, therefore creating a strong relationship with customers can play a very effective and positive role in the organisation. They affect the customers attitude positively towards the organisation, and the reliability and validity of the organisations performance. This is agreed by another author, Buendapudi and Berry (1997), the importance of interrelationship within a firm, they stated that, Relationship marketing has also expanded beyond its initial conceptualisation as a firms efforts to attract maintain and enhance relationships with its customers. This shows the importance of an organisation maintaining a strong relationship with its customers, and the best way of creating that bond is through the front line workers and the customers. This has been called a social bond within the article. It generates the organisations awareness of what the customers want to gain from the organisation and how it should be developed by more knowledge and understanding of the customers needs. This will give the organisation a strategic advantage within the market place. The customer- orientated firm is committed to relationship marketing and employees work together to solve customer problems. Employees morale is a critical success factor in the customer- orientated company, especially for employees who deliver some aspect of a products service bundle (Beatty et all. 1996) This shows that the organisations true mission is to establish an environment that creates value for the customer, employee and the investors. Therefore the importance of the orientation working within any organisation is the importance that the managers must be committed not only to the employees but also to their customers. This would therefore generate relationships within the organisation, and enhance interaction, which is a key variable to maintain the customers. Again this shows the advantage and importance of establishing a strong relationship with customers. The article also showed me that there are disadvantages in creating these strong bonds with customers and employees, and that they could have a negative economic effect on the organisation. If the employee decides to leave the organisation the customer might follow, as they have developed a customer and employee loyalty, not firm loyalty. This is also shown in research that Beatty, Mayer, Reynolds and Lee, (1996) undertook within sales, as they found that organisations lost their customers as they followed an associate who went to work for a competing organisation. The trust and honest relationship the customer had built with the employees within the firm had led the customer to depend on their Sales Assistant, which is a huge disadvantage for the company if the employee left, Firms engaging in relationship selling as a key strategy need to develop and implement specific policies and programs aimed at retaining their customers when successful relationship- building Sales Assistance choose to leave the firm. The strength of a relationship can be very powerful and create difficulties for an organisation to maintain their customers once an employee leaves. Further research is needed within this field, and also the issue of customers ability to maintain a relationship, either with a firm or employee. Not only does the fact that an employee leaving the company may remove the customers loyalty from the firm, but there are other factors that werent included in the article. The behaviour of another customer will affect another customers experience within an organisation. For example Grove and Fisk (1997) found that, standing in line is a serious challenge for many people, extended waits that often accompany many service encounters can put people in a bad mood, tempers can flare and disruptive behaviour can result. This could have a huge impact on a customers attitude towards the firm. But satisfying all customers is impossible as everyone has a different idea regarding what is appropriate in any situation. Therefore in this particular situation line managers were suggested to entertain customers while queuing to ensure that problems among customers didnt occur. To help recover from difficult situations such as these and to stabilise relationships, †¦ recruitment, subsequent training and appraisal methods should also be focused on the service works customer orientation (Bove et all, 2000). This brings together all the different ideas I have developed and understood about how important relationships can be within an organisation, but yet again, on the other hand, a disadvantage.

aristotle Essay examples -- essays research papers

Aristotle Politics Aristotle in his book politics, argues that the political association is the highest form of human association , and making all his conclusions based on the assumption that ‘polis’ is the best and only sensible political system. He further adds that political association is the most sovereign and aims at the highest good Politics is largely an attempt to determine or rather prove that political association is the best suited way for securing the happiness of its members or as called in ‘politics’ the citizens .The interest of the polis and its citizens were seen to be the same since both the city and man aimed for happiness as the ultimate goal. According to Aristotle, life has no existence outside the confines of the city and that it is not the city that exists to serve the needs of the individual but is a mere part and the city is more important than the individual Aristotle’s admiration of the social system in a polis shows his support to the slavery. The polis consisted of citizens which men were born to citizen parent’s women children and slaves. Men were considered to be the only rational creation and had to engage and contribute in the political association of the city, while slaves were used for work. Aristotle’s above argument had some major weakness and flaws in it, he address the salves as non-rational, and it’s in there best interest to serve there masters, who would give them a rational vision. The main drawbac...

Can Exercise Make Kids Smarter Essay

I do feel exercise does and could make kids smarter. This article is mainly about scientist testing kids and animals to see how they react and their knowledge after exercising for certain amounts of time. In the article they prove scientifically that exercise has no real change on I. Q. and intelligence levels. Then they tested it and then made the pets and animals run some kind of test and instantly they scored went up just a little at least. Exercise I think just gets your mind working and thinking and that’s all that helps the scores. In my life I feel that when I get up a little early and do some quick activities my brain and mind are ready to think for the rest of the day. So I agree with the idea in this article. This article I think is truly about how exercise changes and helps the life of young people and animals. I feel exercise should be at least done every other day for at least 1 hour. Usually just getting up and exercising means you miss one game of x box or you miss one TV show, but in the big picture of life it is important to exercise. To the scientific part I think exercise gives you a mind set that your mind is fresh and clear and that’s why the scientific test don’t pick up a simple thing like that. Well I do feel exercise if nothing else sets your mind set and tells you you CAN do well on the test and comprehend a lot more that without exercise. This article helped me realize a lot about exercise and how sometimes scientific test are not as accurate as what they seem.

Communication Essay

Communication is an important part of human interactions; in fact, its peculiarity in humans contributes largely to our differences from animals and other primates. It is the soul of human existence, the pillar of progress and brain field of every civilization. Successful relationships are initiated and sustained at the altar of effective communication skills. The crux of every culture is communication It has various forms; this is what has further equipped us with the ability of explore nature to discover treasures and develop our ever-changing world. These forms include verbal communication, communication by signals, symbols, and styles. Of these forms, oral communication is commonest and crucial; it informs the use of languages and symbols. There are three purposes of oral communication message: to inform, to persuade and to entertain. Information is power; it is the impetus that has drawn progresses in the world and it has contributed also to the evils of wars and leadership mishaps. Oral communication message is useful to bring a data or information to bear for others to become aware of it. It increases awareness and knowledge base. The second purpose is to persuade: this is also important in every human interaction. Motivation is a key weapon in business which great entrepreneurs posses and transfer to their workers/employees. It is a driving force that can best be put into use by spoken words. A vivid understanding of the human nature and life proves that persuasion is crucial to our survival, and more importantly for every business enterprise. The last purpose is simply to entertain. The three are synchronous, as an oral communication message can inform, positive, negative or neutral. It can also be persuasive. While the latter may be serious, oral messages can be used for relaxation. Scenario: an entrepreneur discovers the possibility the enlarging the coast of the business by solving an identified business problem. He informs his research managers and market analysts to undertake a survey of the market status to confirm the possibility. Report is produced and other employees are informed of the new development. The Chief executive officer calls a meeting and informs management and staff. He motivates them to the new challenge and how every one is important to achieve the expansion. Even while he presents the report and motivates the workers, he also cracks jokes, a form of entertainment.